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Store Policies We want you to be happy and confident with your purchase. Our clothing is handmade one dress at a time by highly skilled seamstresses and carefully inspected by our quality control team. Please allow two to six weeks for shipping on clothing. Jewelry will be sent out the following business day. If you need something right away you can call or email to see what's in stock or place a rush order which can usually be made and shipped within a week. Returns We will accept returns within twenty-one days of the date the item was shipped for store credit or refund less shipping and handling. However, you must notify us within ten days via e-mail or phone that you are making the return. In addition the item must be in perfect condition upon our inspection and in accordance with our standards. Order Cancellation Policy When you cancel by e-mail please include first name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may reach you if there is a question in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. Secure Shopping Heart & Hands uses industry standard methods and systems to protect and secure your online transaction data. Please see our Secure Shopping page for more information. Shipping Online we accept MasterCard and Visa. If you prefer to pay with American Express, Discover, Money Order or personal check, please call us at 541-488-3576. Our promotional free shipping will go through the US Postal Service Priority. UPS is available as well if you want items shipped out of the country or with any other carrier, please call for rates.
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